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Approve before production · Automatic bulk pricing
The Lasercraft Company

Proof & Production

From order to shipped. Here's the exact timeline.

You approve every design in the live editor before checkout — that preview is your proof. This page covers what you approve, when production starts, and what happens if there's a problem with your file.

Order timeline

  1. 1

    Design it — the preview is your proof

    Day 0

    You place your artwork on a live mockup in the design editor — placement, size, and color exactly as they will print. That on-screen preview is your proof. Nothing goes to production that you did not see and approve on screen.

    No separate proof email is sent for standard orders. What you approve in the editor is what we make.

  2. 2

    Checkout

    Day 0

    Your approved design is saved with your order the moment you complete checkout, and the production clock starts.

  3. 3

    We check your file for print quality

    Within 1 business day

    A real person reviews your file for technical quality — resolution, cut line, sizing. We never change your design. We only contact you if there is a technical issue with the file.

    If we flag an issue, production holds until we have sorted it out with you by email.

  4. 4

    Production

    5–7 business days

    We engrave, print, and pack your order in our Las Vegas studio. Standard production is 5–7 business days from order placement. Need it faster? Rush production is 2–3 business days at a 20% rush fee ($25 min, $300 max) — toggle it on in your cart.

  5. 5

    Shipped with tracking

    After production

    You receive a shipping confirmation with a UPS or USPS tracking number. Standard ground transit from Las Vegas is 2–5 business days to most US addresses. Shipping is free on orders over $50.

What if there's a problem with my file?

Most orders sail straight through review. If your file has a technical issue — resolution too low for the print size, a cut line that won't survive the laser, text too small to render — here's what happens:

  1. We email you right away: You get a plain-English note describing the issue and what would fix it — a higher-resolution file, a small size change, or our Artwork Conversion service if you want us to rebuild it.
  2. Production holds until it's resolved: We will not run a file we know will print badly. Your order waits safely until we've sorted the file out with you.
  3. Your reply restarts the clock: As soon as the corrected file is in, your order goes back into the queue at its original priority.

On a deadline? Reply to the file-issue email or write hello@thelasercraft.co and we prioritize.

Reprint policy

The design you approve in the editor is exact — placement, size, and color. If what we produce differs from what you approved on screen — a production error — we reprint at no charge.

We cover this

Production error

Free reprint. Production runs on the same 5–7 business day standard schedule (rush available at +20% fee).

Not covered

Design change after checkout

New order at standard pricing. We can't absorb a redo after you've approved the design.

Not covered

Typo or wrong file in the approved design

Not covered — the preview shows exactly what prints. Check it carefully before checkout.

We cover this

Carrier damage in transit

We file the claim and ship a replacement once the claim is processed.

Need it faster? Rush production.

Rush production cuts the window to 2–3 business days from order placement. Rush is priced at a 20% surcharge on the product subtotal ($25 minimum, $300 maximum). No same-day or overnight production.

  • Self-serve: flip the "Need it faster?" toggle in your cart — the fee is calculated automatically.
  • Rush fee applies to the product subtotal only, not shipping.
  • Complex multi-component orders (branding kits, gang-sheet UV-DTF) may need 3–4 days even on rush.
Ask about rush production →